DOHFS EMS Fault Reporting Portal

Fault Status Dashboard

Active / In Progress Requests

Time Logged	Ref No	Category	Status	Technician	Action
No active requests.

Log New Fault / Request

Log Date

Log Time

Reference Number

Reported By

Cellphone Number

Site / Region

Category / Request Type

Hardware Fault Details

Specific Hardware Fault

Computer / Device Name

CAD Solution Fault Details

Specific CAD Issue

User Role

Call Taker Dispatcher

CAD Case Reference #

Operator Username

Operator Persal

Telephone / PABX System Fault Details

Specific Telephone Issue

Extension Number

Telephone Name

Reported User / Username

User Persal Number

Electrical / Power Fault Details

Power Issue Status

Uncategorized Issue Details

Specific Issue Title

Reported User

Persal Number

User Request Details

Roles Required:

Call Taker Dispatcher Supervisor

Detailed Explanation / Context

Resolved Request History

Time Logged	Ref No	Category	Status	Technician	Action
No history found.

Fault Status Tracking:

Original Fault Details

Category:

Sub-Type:

Logged By:

Assigned To:

Tracking History

Unattended (Today)

Resolved (Today)

In Progress

Total Tickets

Update/Resolve Ticket:

Ticket Acceptance

Please assign this ticket to a technician before proceeding with any work.

Select Technician

Technician Performing Work Work Performed / Update Notes

Attach Image/Proof

Escalation Panel

Escalate to 2nd Line Support

Escalate to 3rd Line Support

Ticket Details

Category:

Sub-Type:

Reported By:

Contact:

Full Description:

Specific Data

Ticket History

Technician Dashboard

Search Tickets

From Date

To Date

Active / In Progress Tickets

Refference Number	Details	Status	Assignment	Actions
No active tickets.

Resolved Ticket History

Refference Number	Details	Status	Assignment	Actions
No history found.

Success

Portal Locked

DOHFS EMS Fault Reporting Portal

Fault Status Dashboard

Active / In Progress Requests

Log New Fault / Request

Hardware Fault Details

CAD Solution Fault Details

Telephone / PABX System Fault Details

Electrical / Power Fault Details

Uncategorized Issue Details

User Request Details

Resolved Request History

Fault Status Tracking:

Original Fault Details

Tracking History

Unattended (Today)

Resolved (Today)

In Progress

Total Tickets

Update/Resolve Ticket:

Ticket Acceptance

Escalation Panel

Ticket Details

Specific Data

Ticket History

Technician Dashboard

Active / In Progress Tickets

Resolved Ticket History

Success

Portal Locked

Fault Status Dashboard

Active / In Progress Requests

Log New Fault / Request

Hardware Fault Details

CAD Solution Fault Details

Telephone / PABX System Fault Details

Electrical / Power Fault Details

Uncategorized Issue Details

User Request Details

Resolved Request History

Fault Status Tracking:

Original Fault Details

Tracking History

Unattended (Today)

Resolved (Today)

In Progress

Total Tickets

Update/Resolve Ticket:

Ticket Acceptance

Escalation Panel

Ticket Details

Specific Data

Ticket History

Technician Dashboard Change Password Logout

Active / In Progress Tickets

Resolved Ticket History

Technician Login

Change Password

Technician Dashboard